Managed Services

Is your business suffering because you and your staff are constantly distracted by recurring technology issues? If you find yourself stressed out and preoccupied with IT support issues, Wow Technologies can help.

The purpose of having a Managed Services Provider (MSP) is to give you peace-of-mind on the functionality and securities of your technology processes. Still trying to figure out what Managed Services really is? In short, we have a monitoring platform that is always-on and always proactively warning, fixing, and ensuring high performance of your network and computer systems. Let Wow Technologies manage the day-to-day maintenance and support of your businesses IT needs. We will guarantee the up-time, effectiveness and security of the technology your company so heavily relies on. Here you will find an overview of what we include and the processes that we perform as a MSP.

 

By partnering with Wow Technologies, your business will benefit from:

  • Full technical support – onsite and remote our network engineers are ready to resolve your issues

  • 24/7/365 support – support is available whenever you need it

  • Process driven support – systematic approach to solving issues, we have processes in place to prevent issues from going unsolved

  • Partnership approach – anyone can fix a PC, we aim to improve your business

  • Proactive management – if you wait for problems to show up they always will, we take steps to prevent problems and address small issues before they become big problems

  • Best practice standards – while each business is unique, there are established best practices we follow

  • Certified experts – every member of Wow Technologies is a certified expert in their field, you know you’re dealing with people who are well versed and experienced in what they do

  • Improved efficiency – we help businesses perform better, using the technology they already have

Systems Management
 
  • Desktops - A complete service portfolio of standard desktop management services, as well as in-house tools developed from over a decade of system management experience with small and medium-sized businesses (SMB). This time-saving solution keeps you from having to contact us for disk space, speed issues and things of the sort.

  • Servers - Reduce downtime and prevent system failures with complete server infrastructure implementation, management, monitoring, and support. We use industry-recognized operations designed to minimize the risk of server issues detrimental to your productivity and day-to-day business operations

  • Network - We continuously monitor performance, do proactive network management, and real-time notification of managed servers to ensure your network remains highly available. We monitor the health of your network so applications, links, network hardware, servers, and bandwidth perform as expected.

  • Mobile - Secure all mobile devices including smartphones, tablets and laptops. Securing stored data and strengthening all mobile device configurations for reduced support and better control over user access to sensitive data. This protects both users and organizations. When equipped with the proper encryption setups, Wow Technologies can ensure that the only people who can access your private information – is you.

  • Software - Our platform allows technicians to monitor your systems for non-compliant software, ensuring that your systems are running exactly as intended, and reducing your potential risk for data loss or leaks. We can also work with you to keep the 3rd-party plugins that you need to run your business, up-to-date, to keep you secure.

Systems Security

Our reliable alerting and monitoring of your critical systems can help identify malfunctions, threats or hazards before they become a potential loss of time, assets or money. Protect your information by comprehensively managing your IT security components. Mitigate adverse impact on business data and resource restoration availability.

Systems Monitoring

Rest assured knowing that your devices are being monitored and supported by a team of certified IT professionals. Wow Technologies’s monitoring platform includes alerting, integrated electronic ticketing, recommendations, remote control, scripting, patch management, antivirus software, and reporting.

Technology Consulting

Wow Technologies consultants have helped companies uncover technology barriers to business growth and improved performance. Our deep industry and domain knowledge enables us to develop a road map that will align your technology and business strategies, making you more competitive, more agile, and more profitable. From assessments and recommendations, to managing IT projects to completion. Wow Technologies' approach ensures that you receive a seamless experience that will allow you to leverage the value of your technology investment and drive true performance improvement results.

Help Desk

Our managed services continuously improves your core infrastructure to diminish the need for desktop support. We utilize tools that support end-user productivity efficiently and effectively. Wow Technologies IT help desk services provide computer support, troubleshooting, and issue resolution during or after normal office hours.

 

Our help desk services address your users’ needs directly and fast:

  • Fast response call-in service desk

  • On-site hardware services

  • Remote system support

  • Patches, scans and updates

  • AV/spyware installation and troubleshooting

  • Access to our expert technical staff

  • Desktop environment audits

  • Business application deployment

  • Software license management

  • System maintenance and tune-ups

Hardware Procurement

At Wow Technologies, our IT hardware procurement services include determining and recommending which computers, systems, networks, or components will be best suited to our clients' needs. We work with both large and small businesses in the Louisiana area and around the country with our IT purchasing services. Whether you need help building an entire system or determining which one specific product to add to your network, our IT professionals can help.

Cloud Storage

Wow Technologies offers a complete range of cloud storage services to support both application and archival compliance requirements. Select from object, file, and block storage services as well as cloud data migration options to start designing the foundation of your cloud IT environment.

Managed Backups

With managed backup services from Wow Technologies, you can rest easy knowing that important data is being backed up both locally and in the cloud. This means your data is safe and protected, even in the event of an Internet outage. We also support data archiving in accordance with strict compliance guidelines, including HIPAA.

Disaster Recovery

With the Wow Technologies recovery solution you can recover your organization's systems and data no matter what happens. The secret? Wow Technologies prepares you for every eventuality. Recover lost documents. Restore failed servers. Eliminate IT downtime after a fire, hurricane, or earthquake. Sleep well every night.

© 2017 BY WOW TECHNOLOGIES, INC.